Users must complete a full KYC process if they request a withdrawal of any amount from the https://mcwlink.co/mcwguidebd platform or make deposits totaling more than EUR 2000 over the course of their lifetime.

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The user must enter some essential personal information during this step before uploading:

  1. A copy of a government-issued photo ID (front and back, depending on the document, in some situations);
  2. A self-portrait in which they carry the ID document;
  3. A utility bill or bank statement.

After the papers are uploaded, the user receives a “Temporarily Approved” status. The documents are now in our possession, and the “KYC Team” has 24 hours to review them and send the user an email with the results:

• Acceptance 

• Rejection 

• Additional details required – Status remains unchanged

When a user is in the “Temporarily Approved” status, they are unable to make any withdrawals and are only able to use the platform regularly. They are also unable to deposit more than EUR 500 in total.

Norms for the “KYC Process”

1) Identification proof

  1. The following countries are not restricted: Australia and its territories, the United Kingdom of Great Britain, Northern Ireland, Spain, the United States of America and its territories, France and its territories, the Netherlands and its territories, and the countries that make up the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curacao, and Sint Maarten.
  2. The full name is the same as the client’s name on the id. The document doesn’t expire within the next three months
  3. The owner is older than eighteen

2) Verification of Address

a.One of the following documents must be presented: a bank statement or utility bill 

b. The country is not restricted: Australia and its territories, the United Kingdom of Great Britain, Northern Ireland, Austria, Germany, Spain, and Cyprus; the United States of America and its territories, France and its territories, the Netherlands and its territories, and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curacao, and Sint Maarten.

c. The full name on the ID is the same as the name on the client.

d. When it was issued: At least three months ago

3) ID-enabled selfie

The ID document is the same as in “1”; the holder is the same as in the ID document above. Verify that the ID number and photo match.

The “KYC Process” Notes

1) A support ticket is raised in the system and the cause of the KYC process’ failure is noted. The user receives a response with the ticket number and an explanation.

2) The account is approved as soon as we have the necessary paperwork.

“More AML precautions”

1) A user is not permitted to make any more deposits or withdrawals of any kind if they have not completed the KYC process in full.

2) Following successful completion of the KYC procedure, a user may deposit a maximum of EUR 2,000 per transaction.

Before making any withdrawals, the user’s activity and balance are thoroughly examined both manually and through an algorithm to determine whether the amount taken out was legitimately used on the platform.

A user is not permitted to send money straight to another user.

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