We are committed to protecting the personal information you give us because we respect your right to privacy. We pledge to be open and truthful about the motivations underlying the gathering and application of your personal information. When appropriate, we will inform you of your rights and available choices.
Mega Casino Word uses your personal information as specified in our Privacy Policy when you use one of our websites.

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If you disagree with any of the terms mentioned in this privacy policy, please close this window and leave our website right away. Please be aware that by using our website to create an account, place bets, or send money, you are fully accepting our privacy policy and terms and conditions. You may discontinue using the website at any time, but we may still be required by law to retain certain of your personal information.

We reserve the right to periodically amend our Privacy Policy. If we do, we will notify you by updating the terms on our platforms. It is recommended that you read our privacy statement often.

Who is in charge of your personal data?

In accordance with current European data protection laws, Mega Casino World is the “data controller” and is in charge of collecting and using your personal information. This covers our affiliates and subsidiaries together (referred to as “we,” “us,” or “our”).

Our Data Protection Officer

If you have any concerns or questions about how Mega Casino World handles your personal data, you can contact our data protection officer by email at [email protected].

Information we gather about you

Details that allow for individual identification

You provide this information to us when you use the website’s services, place bets, and create an account. You have to enter this information in order to be able to access some parts of our website and related services.

This information is collected when you do any of the following: 

• Register for an account with Mega Casino World; 

• Provide information voluntarily when using the website; 

• Publish information voluntarily in public areas of the website; and 

• Provide information voluntarily when contacting our customer support team.

Your username, email address, home address, phone number, billing address, identity documents, first and last name, and other information are among the details.

• Records attesting to the address;

• Transaction history; 

• Preferences for how you use our platforms; 

• Credit/debit card numbers or other payment information; 

• Any other information you provide; and

The information is also required for billing purposes and to protect minors. Updates and modifications to this data can be made by contacting Customer Support. With the exception of the parties indicated below, this information is kept private and shared solely internally.

Phone Calls

For security and training purposes, as well as to address any complaints you may have regarding the services you received, all calls to and from our Customer Contact Center are recorded.

Social Features of Our Products

Your involvement in any social services (such as chat rooms) that we provide with our products may be documented by Mega Casino World, or we may utilize your information for other purposes.

Non-personally identifiable information and traffic analysis

Mega Casino World puts a lot of effort into creating a user-friendly and accessible website. Mega Casino World does not personally identify you; instead, it collects information about how you use the website. Every interaction you have with the services is recorded in a distinct activity log that is kept on our servers. Administrative and traffic data, including your IP address of origin, the time and date of your access, the website(s) you visit, the language you use, software crash reports, and the kind of browser you use, are all recorded in this log. This information is essential to the delivery and quality of our services.

Cookies

Mega Casino World uses cookies to ensure that our website runs smoothly and to enhance your experience on our platforms. For further information, please see our Cookie Policy.

How and why personal information is utilized

We use your personal information for a number of reasons that fall into the following categories: sending you marketing materials; meeting legal or regulatory requirements; providing goods or services in response to your request; monitoring the performance of our website; and fulfilling other legal or regulatory obligations.

You have varied rights to your personal information depending on the legal basis and category it falls under. This section contains further information on each category, the powers it bestows, and how to use those privileges. These rights are bolded and appear after each category.

Providing our products and services

We utilize your personal information to make it easier for you to access our services, create an account, participate in online sports betting and casinos, and get customer support.

To provide our goods and services, we give your information to outside businesses who work on our behalf. For more information, refer to the Sharing Information section.

This category includes the essential duties required in order for us to provide you with the services you use or have signed up for. If you would prefer that your information not be used for this purpose, you are free to terminate your account and refuse to use our services.

Your identity document and/or proof of address will be used by Mega Casino World to validate your information in order to protect our players from fraudulent behavior and to promote responsible gambling.

We reserve the right, at any time, to conduct a security evaluation to verify the data you provided when registering, as well as to examine how you use the services and your financial transactions for any potential breaches of our terms and conditions and applicable laws. Undertaking security reviews may include, but are not limited to, getting a credit report and/or verifying that the information you supply matches databases that belong to other people.

To monitor the success of our website

As previously indicated, in order to improve the performance of our website and the services it provides, we make use of cookies and traffic statistics. We have a legitimate interest in carrying out these operations, thus we take care to minimize any impact on your privacy.

You have the “right to object” to activities done in furtherance of our legitimate business interests if you believe that your right to privacy is more important than those of our company. However, since these actions are necessary for our business to function, you may need to terminate your account in order to object in addition to managing your cookies.

Promotion

If you have given us permission to do so, we may send you offers and promotions by texts, emails, or the internet. We don’t give your information to any parties so they can use it for their own marketing campaigns.

At any moment, you can modify your marketing preferences or withdraw your consent.

Your rights

  • Your right to rectification

Any erroneous personal information we might have about you is subject to a right of correction. If there is any information that cannot be changed through My Account, please email [email protected].

  • The right to receive a copy of the information that contains your personal data

If you would like a copy of the personal data we have on file, you can use our live chat function or email [email protected]. After that, you will receive a form to complete. While it’s not necessary, filling out the form helps us obtain the information you seek promptly. To protect the privacy of your personal information, we will need proof of your actual identity. After we receive your request, we will get back to you within a month. If your request is extremely complicated and we anticipate that it will take longer than a month, we will let you know as soon as we can and provide an estimated time frame. An administrative fee could be applied to this kind of request.

  • Your right to erasure

You can request that we erase your personal data when there is no longer a compelling reason to process it. This right only applies in certain circumstances and is not absolute nor guaranteed.

Exercising the right to freedom of expression and information, complying with legal requirements, performing duties in the public interest or exercising official authority, archiving materials for public use, scientific or historical research, statistical purposes where erasure is likely to make that processing impossible or seriously hinder its accomplishment, and *for the establishment, exercise, or defense of legal claims are among the situations where the right to be erased is exempted.

Sharing your personal information

The following circumstances may result in the disclosure of your personal data to third parties:

• To assist us in providing you with the goods and services you request, such as third-party software providers; 

• If, in our sole discretion, it is determined that you have attempted or actually committed fraud against us or other users of the service in any way, such as but not limited to game manipulation or payment fraud; 

• For the purpose of conducting research on the prevention of addiction (this data will be kept anonymous); 

• To protect our rights, property, or the safety of ourselves, our customers, or others.

Any country in which we, our affiliates, suppliers, or agents have establishments is permitted for the processing and storage of personal data received through the services. By using our services, you expressly consent to any information transfer outside of your nation. When we transfer any part of your Personal Data outside of the EEA or other suitable jurisdictions, we will take reasonable steps to ensure that it is treated as securely as it is inside those regions.

Security

We understand the importance of security and the procedures needed to safeguard data. All of the personal information we get directly from you is stored in a password- and encryption-protected database that is kept inside our secure network and shielded by firewall software that is kept up to date. (Our Services offer SSL Version 3 with 128-bit encryption). We also take steps to ensure that the proper security measures are in place at our affiliates, subsidiaries, agents, and suppliers.

Retention

We retain personal information for as long as it is legitimately required for us to conduct business or to abide by legal requirements. When determining data retention periods, Mega Casino World takes into account local laws, contractual obligations, and consumer expectations and requirements. When we are through using your personal information, we securely erase it.

Procedures for Third Parties

We are unable to ensure the security of any information you give to a third party that operates our affiliate program (if applicable), any other program, or a third-party website that links to or from the services since these third-party websites are owned and operated separately from us. Any information collected by these third parties is subject to their privacy policies, if any. On our website, there may be links to external websites that are not under our control or covered by this privacy statement. The proprietors of the websites you visit via the links on this page may collect information about you and use it in accordance with their respective privacy policies, which may differ from ours. We have no control over the linked websites; the owners of these websites are solely responsible for their functionality and any possible defects.

The Analytical Services of Google Inc.

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the data it collects to track and examine how users interact with Mega Casino World and to create and share activity reports with other Google services. Google might use the data collected to contextualize and customize the ads on its own network of advertising. Cookies and usage data are used to collect personal information.

Disclaimer Notice

Without a guarantee of any kind, the Services are offered “AS-IS” and “AS-AVAILABLE”. We are not accountable for circumstances that are beyond our own control. Because of the intricate and ever-changing nature of our business and technology, we are unable to guarantee, nor do we make any claims, that the privacy of your Personal Information will be handled appropriately or without errors. Furthermore, we also disclaim all duty for any punitive, incidental, consequential, or indirect damages arising from the use or disclosure of the aforementioned personal data.

Changes to our privacy statement

We may occasionally make changes to our policy, so please check it frequently. If there are any important changes to this Privacy Policy, we will try our best to let you know about them in advance through email, a notice on the website, or other established methods of communication. In order to give you ample time to process and understand the changes before they go into effect, we will tell you in advance of the changes. We won’t make any substantial changes to the privacy statement without your explicit consent. If you reject the changes to the Privacy Policy or do not accept them in any other way within the designated time, we may not be able to continue providing any or all of our products and services.

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